We are sure you will be delighted with your purchase however if you change your mind Lucy and Belle are happy to give you a refund of or exchange.

Please contact us within 14 days from when you receive the item(s) by completing the form below.  Once you have submitted the Returns Form please immediately return the item to us.

If there is any problem with your order or the item is faulty we shall pay for the returns postage.

Return address:

Lucy and Belle
PO BOX 601
BT64 9DN

Please ensure that you return your package using Royal Mail.


Please kindly note that if you are returning your parcel from outside of the UK if there are any customs charges incurred these will be deducted from your refund.  

If for any reason the package is returned, for example, if the address you provided us does not exist, then we shall have to charge you for the postage costs.

Please contact us for the UK returns address.

Gift Returns

If you have received an item(s) as a gift, you may exchange it for a gift voucher. Gift vouchers are valid for one year only. To arrange a gift return, please email

Late Returns

Item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of Lucy and Belle and may only be refunded as a gift voucher.

Returns Form

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:


* Product Name:

* Product Code:

* Reason for Return:
Product is opened:

Faulty or other details:
Enter the code in the box below: