Important Shipping Information
1. Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
2. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed.
3. Lucy and Belle insures each purchase during the time it is in transit until it is delivered to you. For items sold within the UK we may require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Lucy and Belle and transfer of responsibility in the same way.
4. If the parcel is returned to Lucy and Belle if, for example, the delivery address does not exist, you will be responsible to pay for the additional postage charges incurred.
Deliveries Outside the UK
International orders may be subject to customs, taxes or delays while going through customs. Unfortunately these delays are beyond our control and the recipient will be liable to pay any charges.
Please be aware that International shipping costs are based on packages being a specific size as Royal Mail have restrictions on this. Parcels must not measure more than 90cm in total with one side being not more than 60cm long and 2kg in weight.
If you have placed a large order and the package does not fall within the dimensions as above we shall contact you after your order is received and advise you what the additional costs of shipping are. If we are unable to ship the order to you you shall be refunded immediately.
Complimentary Gift Wrap
Please request this when checking out and we shall ensure your Lucy and Belle order will be lovingly wrapped in tissue paper. Kindly note some of the larger items may be difficult to wrap perfectly but we will do our best to make sure the presentation is as perfect as possible.
When checking out if you wish to leave a Gift Message please advise us. If you don’t leave a Gift Message but would like a Gift Card please do leave us a note in the comments on checking out.
Orders Sent In More than One Package
If you have placed an order for more than one item please do not be alarmed if you receive part of the order in one shipment. On occasion items will arrive in seperate packages.
Important Returns Information
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return by from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned unused and in their original packaging to ensure they are adequately protected in transit.
For UK order returns please return the item using Royal Mail only, and please retain a receipt for your proof of postage.