Delivery Information

 Delivery Charges

Every UK order over £30 entitles you to FREE shipping with our compliments

UK order under £30 ~ £2.50

Europe  ~ £8.00

Rest of the World ~ £14.50

Services

UK Standard Service: Royal Mail Service

Europe: Royal Mail International Tracked. Please note parcel size restrictions apply.

Rest of the World Service:  Royal Mail International Tracked. Please note parcel size restrictions apply.

UK Next Day Delivery: Please contact us, we will do our best to assist you. Additional charges may apply.

Your order will be dispatched within 3 Working Days

  • Christmas Last Posting Dates 2017

Delivery in the UK?

Please place your order by 12 noon on Tuesday 19th December for guaranteed Christmas delivery 

Delivery outside the UK?

12 noon on Friday 1st December for Africa, Middle East

12 noon on Tuesday 5th December for Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia), Caribbean, Central and South America

12 noon on Friday 8th December for Australia, Greece, New Zealand 

12 noon on Tuesday 12th December for Czech Republic, Germany, Italy, Poland, Canada, Finland, Sweden and USA 

12 noon on Friday 15th December Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland, Belgium, France, Ireland and Luxembourg

 

Important Shipping Information

1.    Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you

2.    Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched excluding Saturday and Sunday 

3.    Lucy and Belle insures each purchase during the time it is in transit until it is delivered to you. For items sold within the UK we may require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Lucy and Belle and transfer of responsibility in the same way

4. If the parcel is returned to Lucy and Belle if, for example, the delivery address does not exisit, you will be responsible to pay for the additional postage charges incurred.

Deliveries Outside the UK

International orders may be subject to customs, taxes or delays while going through customs.  Unfortunately these delays are beyond our control and the recipient will be liable to pay any charges. 

Please be aware that International shipping costs are based on packages being a specific size as Royal Mail have restrictions on this. Parcels must not measure more than 90cm in total with one side being not more than 60cm long and 2kg in weight.

If you have placed a large order and the package does not fall within the dimensions as above we shall contact you after your order is received and advise you what the additional costs of shipping are.  If we are unable to ship the order to you you shall be refunded immediately.

Complimentary Gift Wrap

Please request this when checking out and we shall ensure your Lucy and Belle order will be lovingly wrapped in tissue paper.  Kindly note some of the larger items may be difficult to wrap perfectly but we will do our best to make sure the presentation is as perfect as possible.

When checking out if you wish to leave a Gift Message please advise us.  If you don’t leave a Gift Message but would like a Gift Card please do leave us a note in the comments on checking out.

Orders Sent In More than One Package 

If you have placed an order for more than one item please do not be alarmed if you receive part of the order in one shipment.  On occasion items will arrive in seperate packages.  

Important Returns Information

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return by from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned unused and in their original packaging to ensure they are adequately protected in transit.

For UK order returns please return the item using Royal Mail only, and please retain a receipt for your proof of postage.